How much does shipping cost?
Shipping is a flat rate of 7.99. International shipping (out of Canada and the United States) is 14.99. For Canada, the shipping fees is based on the province. There are some exceptions to this, as stated below (see "Do you ship internationally?" and "Do you offer a faster shipping service" for details.)
Is my shipping fee refundable?
Shipping and handling costs are non-refundable and are charged when you make the original purchase. Shipping is refundable if the styles you ordered are no longer available, in that case, we would refund the total purchase of the order.
How long does it take for an order to ship?
Shipping can take anywhere from 5-21 business days excluding weekends and holidays. When we ship your order, you will receive an email to let you know what has been sent.
Do you ship internationally?
Yes, we do - we ship worldwide. Please note that for orders outside of the United States and Canada, you may be subject to additional duties (which are not covered by our shipping fee). You may also be subject to additional shipping charges for any orders exceeding 3/4 of a pound. (If this occurs, we'll email you to work out the difference prior to shipping your order.)
Do you offer a faster shipping service?
If you would like a faster service, you can email us using the contact link located at the footer of every page. We would send you an email link for the additional shipping fees. Please note that a faster shipping service may not always be possible, and that if you want to guarantee that it is available for the items you'd like to order you should contact us prior to placing your order.
Returns and Exchanges
Bra fitting can be complex. We recommend contacting our Bra Doctor Celine or one of our trained bra fitting consultants for personalized sizing help, prior to finalizing your order. Don't hesitate to contact her by using the contact form at the footer on every page.
Do you accept returns and exchanges?
If you are dissatisfied with a purchase, we will glady exchange the item, offer you a credit or refund the purchase price, provided it conforms to our returns and exchanges policy. Please let us know up to 30 days after the purchase date. There would be no problem with returning for either a refund or exchange if you are not satisfied with the bra(s) provided it has not been worn or washed.
It is not possible for us to accept returns, make exchanges or provide refunds on the following types of items:
- Panties
- Bodysuits
- Teddies
- Girdles
- Swimsuits
- Bikinis
- Bra Pads
- Nipple Covers
- Adhesive Tapes
- Breast enhancers
We will accept returns or exchanges in the following cases: Within the alotted period of time (see more about this below)
- If you receive the wrong item (e.g. style, size or color) due to a shipping error
- If the item is damaged or has a manufacturing defect
Our commitment to quality means that we verify that each item is in good condition before we ship it to you. If we have shipped you the wrong item or there is a damage, we will gladly replace that item for you.
Are there any other circumstances in which you will accept an exchange?
We will also accept exchanges for a new size of your item for another size for the same item. If this item is unavailable at the time of the desired exchange, we will substitute it for another item of equal value or issue a credit in that amount, which can be used for a future purchase. For these kinds of exchanges, we are not responsible for any shipping and handling charges.
If your reason for wanting to exchange or return your item is not mentioned here, please note that we reserve the right to accept or reject your request.
Important note: a refund will only be issued if the item you receive is damaged, if we make a shipping error, or if the item you ordered is for some reason unavailable (and you choose not to substitute it with an alternative item). In the case of a refund, we will refund you the purchase price of your item. Shipping and handling fees are not refundable except in exceptional cases at our discretion. A credit will be issued for all other returns, and your credit can be used at NowThatsLingerie.com at any time until its expiry (which will be indicated in that email to you).
How much time do I have to request a return or exchange?
If less than thirty (30) calendar days have passed since we have shipped your order, you can request a return or exchange on your item. If more than thirty (30) calendar days have passed since the original purchase was shipped, and you would like to exchange your purchase, we reserve the right to accept or refuse this return or exchange. If we accept, we will deduct from your account 20% or $10, whichever of the two is greater. There are no returns or exchanges after 60 calendar days since the date your order was shipped.
How do I request a return or exchange?
Please contact us using the "contact form" at the footer of every page. Indicate your order number, the reason why you want to return or exchange the style and we will be emailed the return authorization number and address for the return. You MUST use this RA number on the return packaging. If there is no authorization number on your package, your return/exchange will not be processed and therefore not accepted.
Please make sure that the package you send is properly insured and the return address clearly indicated on the return envelope. If you decide to use Fed Ex or UPS to make your return, please make sure that you use the service level that contains brokerage fees. Do not use the standard service. We strongly suggest you use your local post office, USPS, United States Postal Service for the return.
We will contact you within 36 business hours using the email address you specified in the contact form. If you prefer a phone call, please indicate your phone number (with area code) and the time you prefer we reach you in your message.
Once you accept my exchange, how long will it take to receive my replacement item?
A replacement item will be shipped to you once we properly receive your item to be replaced or returned, in good condition and with the correct identifying Return Authorization number on the outside packaging. Once we ship out your return or exchange, we will email you to notify you. If there is a shipping charge applicable in your case, we will send you an email link for payment prior to shipping our your replacement. Please allow between 5-21 business days to receive your replacement item.
*Important note: we are not responsible for any returned merchandise until it arrives at our location, therefore we recommend that you send packages with insurance. More details on the best return shipping method for your location will be provided via email when you request your return/exchange. Packages without the proper Return Authorization number will not be accepted. (For more, see How to Request a Return or Exchange.)